This policy explains when ticket buyers get their money back.
Event cancelled
If the host cancels the event, you get a full refund of the ticket price to your original payment method.
Event moved to a new date or venue
Your ticket stays valid for the new date. If you can't make it, you can ask for a refund within 7 days of the change being announced.
You can't attend
Refunds for other reasons are up to the host. Check the event page for the host's own refund rules. If the event page says nothing, tickets are not refundable.
How to ask for a refund
- Contact the host, or email us at [email protected].
- Include your order number and the email you used to buy.
- If the host approves, we send the refund. It usually reaches you in 5 to 10 working days, depending on your bank.
Fees
When an event is cancelled, the full amount you paid is refunded. For other approved refunds, the host decides how much is returned.
Other purchases
- Party Store items: refunds are handled by the host who sold them.
- Message credits: not refundable once used. Unused credits can be refunded within 14 days of buying.
- Event-day staff packages: can be cancelled for a full refund up to 72 hours before the event.
Chargebacks
If you dispute a payment with your bank, the ticket is cancelled while the bank decides. Please contact us first. We can usually sort it out faster.
Contact
Email [email protected].